Terms & Conditions

These terms govern the use of the LuxWinners website and account services. By registering an account, a player accepts the terms below in full. LuxWinners may update these terms from time to time, and continued use of the account after an update constitutes acceptance of the revised terms.

1. Eligibility

Players must be at least 18 years of age, or the legal gambling age in their province if higher, to register an account. LuxWinners reserves the right to request identity verification at any point and to suspend accounts where age or identity cannot be confirmed. Residents of jurisdictions where online gambling with offshore operators is restricted are not eligible to register, and any account found to violate this will be closed with funds handled according to applicable law.

2. Account Registration

Each player may hold only one account. Duplicate accounts, whether created under the same identity or linked through shared payment methods, devices or IP addresses, will be merged or closed, with any bonus funds forfeited. Account details provided at registration must be accurate and kept up to date, particularly for identity verification and payment processing purposes.

3. Deposits And Withdrawals

• Deposits are processed through the payment methods listed in the cashier, including Interac e-Transfer, Visa, Mastercard, Instadebit, MuchBetter, Bank Wire and Bitcoin.
• Minimum and maximum limits vary by method and are displayed in the cashier before a transaction is confirmed.
• Withdrawals require identity verification (KYC) before the first payout is processed. LuxWinners may request government-issued ID, proof of address and proof of payment method ownership.
• Withdrawal requests are typically processed within 24 hours, though certain methods or larger amounts may take longer.
• LuxWinners reserves the right to return funds to the original deposit method where technically possible, rather than an alternative method.

4. Bonuses And Promotions

Bonus abuse, including but not limited to using prohibited betting patterns to lock in profit without genuine risk, or exploiting technical errors, will result in forfeiture of bonus funds and any related winnings. LuxWinners reserves the right to void a bonus and any winnings derived from it where abuse is identified, and to withhold future bonus eligibility from the account involved.

5. Fair Play And Game Integrity

All games offered on LuxWinners use random number generators or provably fair systems, depending on the game type, independently designed by the respective game studios. LuxWinners does not alter game outcomes. Crash game results can be verified by players directly through the provably fair panel included in the game interface.

6. Responsible Gambling

LuxWinners provides tools to support responsible play, including deposit limits, session reminders, cooling-off periods and full self-exclusion, all accessible from account settings. Activating self-exclusion voids any active bonus and forfeits unwagered bonus funds. Players experiencing difficulty controlling their gambling are encouraged to contact Gamblers Anonymous Canada or the provincial responsible gambling helpline listed in the site footer.

7. Account Suspension And Closure

LuxWinners reserves the right to suspend or close an account where there is reasonable suspicion of fraud, underage play, bonus abuse, use of prohibited software, or violation of these terms. Where an account is closed for cause, LuxWinners may withhold funds pending investigation, subject to applicable law.

8. Limitation Of Liability

LuxWinners is not liable for losses arising from internet connectivity issues, third-party payment processor delays, or events outside its reasonable control. The service is provided as-is, and LuxWinners makes no guarantee of uninterrupted availability.

9. Privacy And Data

Player data, including identity documents submitted for verification, is stored securely and used only for account administration, fraud prevention and regulatory compliance. LuxWinners does not sell player data to third parties.

10. Governing Terms

These terms are governed by the laws applicable to the jurisdiction under which LuxWinners holds its operating licence. Disputes should first be raised with customer support before pursuing any other resolution channel.

10a. Intellectual Property

All content on the LuxWinners website, including the Aurora Estate branding, graphics, text and game descriptions, is the property of LuxWinners or its licensors and may not be reproduced, distributed or used commercially without prior written consent. Game software and associated assets remain the property of the respective game studios (Pragmatic Play, NetEnt, Microgaming, Play’n GO, Hacksaw Gaming, Evolution and others) and are licensed for use on this platform.

10b. Dormant Accounts

Accounts with no login activity for 12 consecutive months are classified as dormant. LuxWinners may apply a monthly maintenance fee to dormant accounts holding a positive balance, deducted from available funds, and will notify the player by email in advance where a valid address is on file. Reactivating a dormant account simply requires logging in and completing any outstanding verification steps.

10c. Currency And Exchange

All amounts referenced across the site, including bonus figures and table limits, are quoted in Canadian dollars (C$). Deposits or withdrawals processed through methods that settle in a different base currency, such as certain cryptocurrency transactions, are converted at the prevailing exchange rate at the time of the transaction, and LuxWinners is not responsible for exchange rate fluctuations between transaction initiation and settlement.

11. Contact

Questions about these terms can be directed to support through live chat or by email, using the contact details listed in the site footer.